Effective date: September 23, 2026.
These Terms of Service ("Terms") are an agreement between you and Capped Out Media LLC, a Utah limited liability company doing business as Barn Scan ("Barn Scan," "we," "us," or "our"). They cover your use of barnscan.com, the Barn Scan mobile apps, and every feature we offer under the Barn Scan name (together, the "Service"). By creating an account, uploading a film, or paying us, you agree to these Terms. If you do not agree, do not use the Service.
1. Eligibility
You must be at least 18 years old and able to form a binding contract to use the Service. By using Barn Scan you represent that you meet both of those conditions.
2. What Barn Scan does, and does not do
Barn Scan gives you an AI-generated, plain-English read of equine radiographs (x-rays) that you upload. The read is educational. It is not a veterinary diagnosis, a veterinary exam, or a treatment recommendation, and no licensed veterinarian reviews it before it reaches you. Using Barn Scan does not create a veterinarian-client-patient relationship between you, Barn Scan, and any person or entity, and Barn Scan is not a substitute for an examination by a licensed veterinarian. Section 11 and our veterinary disclaimer say more about this, and they are part of these Terms.
3. Your account
You need an account to use most of the Service. You are responsible for the activity on your account and for keeping your login credentials to yourself. Tell us right away at help@barnscan.com if you think someone else has access to your account. We can suspend or close an account that we reasonably believe is being misused or was created with false information.
4. Content you upload, and the license you give us
You keep ownership of the radiograph films, horse details, and other content you upload ("Your Content"). You grant Barn Scan a worldwide, non-exclusive, royalty-free license to host, copy, process, and analyze Your Content for the purpose of providing the Service to you, and, in de-identified form only, to improve the quality of our reads. De-identified means we have removed your name, your horse's name, and any other information that would reasonably identify you or the horse. We do not sell Your Content, and we do not use identifiable films to train third-party models. See our Privacy Policy for the full detail on how films and reports are stored and processed.
5. Your promises about what you upload
You promise that you own the films you upload or you have the legal right to upload them (for example, because a veterinary clinic released them to you as the horse's owner or as the party to a pre-purchase exam), and that uploading them does not violate anyone else's rights or any agreement you have with a clinic, seller, or other party. You are responsible for the accuracy of any information you give us about the horse.
6. Acceptable use
You agree not to:
- Upload films that are not genuinely equine radiographs, or that you do not have the right to upload;
- Use the Service to harass, defraud, or misrepresent a horse's condition to a buyer, seller, or insurer;
- Attempt to reverse-engineer, scrape, or resell the Service or its output at scale without our written consent;
- Interfere with the Service's security, rate limits, or normal operation; or
- Use the Service in a way that violates any law that applies to you.
We can suspend or terminate access for a violation of this section.
7. Fees, credits, and billing
A single case credit costs $29 and covers one horse, up to 12 films. A single case credit never expires. The Barn plan costs $79 per month, renews automatically each month until you cancel, and grants 5 case credits per billing cycle; Barn plan credits expire 35 days after they are granted. Prices are shown in U.S. dollars and may change on notice for future purchases; a change never applies to a credit you already hold.
You can cancel the Barn plan at any time through the billing portal in your account. Cancelling stops future renewals; it does not refund the current billing period, and any unexpired credits remain usable until they expire.
8. Refunds
If a case fails to produce a read for a reason on our side, such as a technical failure of our review pipeline, the credit for that case is returned to your account automatically and you do not need to ask. If an individual film cannot be read because of its own quality (blur, glare, wrong view), you get a free re-upload of that film; that alone does not trigger a refund, since the case itself keeps moving once a usable film is in.
Outside of that automatic return, case credits and Barn plan payments are non-refundable, except where a refund is required by law. If something about your case or your bill does not seem right, email help@barnscan.com before doing anything else. We would rather fix it than lose you as a customer.
9. Chargebacks
If you believe a charge is wrong, contact us first at help@barnscan.com so we can look into it. Filing a chargeback or payment dispute with your bank or card issuer without first giving us a chance to resolve the issue is a material breach of these Terms, and we may suspend or terminate your account and pursue the disputed amount and any fees it caused us.
10. No professional advice; no results promised
Barn Scan is not veterinary advice, and nothing in a report is a promise about how a horse will perform, hold up, or be insured or resold. A clean report is not a guarantee of soundness, and a report that flags a concern is not a diagnosis. Films only show what films show; conditions with no radiographic sign will not appear in a report. You are solely responsible for any decision you make about buying, selling, treating, insuring, or not treating a horse, and you should make that decision with a licensed veterinarian, not with Barn Scan alone.
11. Warranty disclaimer
THE SERVICE AND ANY REPORT IT PRODUCES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT A REPORT IS ACCURATE, COMPLETE, OR ERROR-FREE, THAT THE SERVICE WILL BE UNINTERRUPTED OR SECURE, OR THAT ANY DEFECT WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BARN SCAN AND ITS OWNERS, OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICE OR ANY REPORT, INCLUDING ANY DECISION YOU MAKE TO BUY, SELL, TREAT, OR NOT TREAT A HORSE BASED IN WHOLE OR IN PART ON A REPORT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
13. Indemnification
You agree to defend, indemnify, and hold harmless Barn Scan and its owners, officers, employees, and contractors from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of your use of the Service, Your Content, your violation of these Terms, or your violation of any right of a third party, including a claim brought by a buyer, seller, or clinic tied to a horse in your case.
14. Termination
You can stop using the Service and close your account at any time. We can suspend or terminate your access for a violation of these Terms, for suspected fraud or abuse, or as required by law. Sections that by their nature should survive termination, including Sections 8 through 17, survive.
15. Dispute resolution: binding arbitration
Please read this section carefully. It affects your legal rights.
You and Barn Scan agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service, whether based in contract, tort, statute, or otherwise, will be resolved by binding, confidential arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies. The arbitration will be seated in Salt Lake City, Utah, and will be governed by the Federal Arbitration Act. The arbitrator, not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this arbitration agreement.
Opt-out. You can decline this arbitration agreement by emailing help@barnscan.com with your name and account email and the words "arbitration opt-out" within 30 days of the date you first agree to these Terms. If you opt out, neither you nor Barn Scan is required to arbitrate, but every other part of these Terms, including Section 16, still applies.
16. Class action and jury trial waiver
YOU AND BARN SCAN EACH AGREE THAT ANY ARBITRATION OR PROCEEDING WILL BE CONDUCTED ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. UNLESS BOTH YOU AND BARN SCAN AGREE OTHERWISE IN WRITING, AN ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING. TO THE EXTENT ANY DISPUTE IS NOT SUBJECT TO ARBITRATION, YOU AND BARN SCAN EACH WAIVE ANY RIGHT TO A JURY TRIAL FOR THAT DISPUTE, TO THE FULLEST EXTENT PERMITTED BY LAW.
17. Governing law
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 15.
18. Changes to these Terms
We can update these Terms from time to time. If we make a material change, we will post the new Terms here with a new effective date and, where practical, tell you by email. Continuing to use the Service after a change takes effect means you accept the updated Terms.
19. Entire agreement; severability
These Terms, together with our Privacy Policy, are the entire agreement between you and Barn Scan about the Service and replace any earlier agreement on the same subject. If a court or arbitrator finds part of these Terms unenforceable, the rest stays in effect, and the unenforceable part will be read to accomplish its intent as closely as the law allows, except that if Section 16 is found unenforceable as to a particular claim, that claim must be brought in court and not in arbitration.
20. Contact
Capped Out Media LLC, d/b/a Barn Scan. Questions about these Terms go to help@barnscan.com.
